Terms & Conditions

Welcome to Elixirs of Life website www.elixirsoflife.co.uk

Terms & Conditions are set out below, please read them carefully before ordering, printing a copy or saving them to a hard drive for future reference is recommended.

Changes may be made to the Terms & Conditions from time to time without notice to you, we reserve the right to change these terms, changes will be published on this site.

It is YOUR responsibility to check your order is accurate.

by using this website, you accept our terms

If you do not agree to these terms, you must not use this website.

By using this website you accept these terms of use and you agree to comply with them.

Privacy

Your submission of data through our website is governed by our Privacy Policy. Please view our Privacy Policy for more understanding.

Acceptance of orders

When you place an order with us and payment has been accepted, you will receive a Confirmation email sent to the email address provided at the time of placing the order. This is our acceptance email a legally binding agreement between you and Elixirs of Life, your goods will then been dispatched in accordance with your order.

Once orders have been received, orders cannot be amended, we are unable to add items to paid orders.

Payment and pricing

All prices are in UK Pounds.

We accept payment by most major Credit/Debit cards including Paypal, all payments are processed and authorised before dispatch, we are not responsible for any declined payments resulting in delay or non-delivery of your order.

We take utmost care to ensure prices published on the website are correct, occasionally an error may occur, in which case we reserve the right to correct any errors or inaccuracies and to change or update information without prior notice including after an order has been placed. We are not obliged to supply the goods at the incorrect price.

For security reasons, orders processed through Nochex do not allow an alternative delivery address, if you wish your order to be delivered to a different address this can be achieved through using Paypal (You do not need a Paypal account to pay this way).

delivery methods & charges - uk mainland

*In general orders are dispatched within 24-48 hours after they are received.

*Trade orders are usually dispatched within 3 days however during busy times this may not be possible, please allow up to 7 days for delivery.

Delivery for orders up to the weight of 2kg are made by Royal Mail (with the option of 2nd Class or 1st Class Signed for) ranging from £3.25 to £4.50 dependant on weight.

All orders over 2kg are sent via DHL Next Day Delivery with full tracking, Ranging between £7.50 and £10.00 dependant on weight.

Claims for damage, packing errors or non-delivery must be of order must be notified to Elixirs of Life within 14 days of placing your order, email custserv@elixirsoflife.co.uk  

Orders placed via the website during our holiday closure time will be dispatched immediately on our return. Closure notice dates are always visible on the website when ordering and website subscribers to will also receive email notification.

*Excludes evenings, weekends and bank holidays.

Rights to Cancel

You have a statutory right to cancel an order, but no later than 14 work days after the receipt of your package.

We know you will be delighted with your purchase, however in the unlikely event you wish to cancel an order, please email custserv@elixirsoflife.co.uk to obtain authorisation.

returns

View our returns policy here.

We will refund unused items that must be sent back securely in their original condition and original, unopened packaging. 

Elixirs of Life will not accept responsibility for loss or damage to goods returned, we strongly recommend goods are returned by Recorded Delivery or a signed for Courier service, on receipt of the goods a refund will be issued.

Return postage for any cancelled or refused order will be the responsibility of the customer.

Please note, we do not refund any postage costs paid.

In the unlikely event an item is faulty, we will refund the full amount, however, you must retain all packaging as we will ask for photos to submit to our courier.  

Please do not return items without obtaining authorisation first custserv@elixirsoflife.co.uk

COPYRIGHT

The copyright to the contents of this website belong to Elixirs of Life. All designs including but not limited to text, graphics and photos on our website are the copyright of Elixirs of Life.

The trademarks and logos on the website, are registered to Elixirs of Life and are protected by UK Trademark laws.

Users may view and print materials for personal use only (ensuring copyright is maintained on the printed material).

Prior written permission is required from Elixirs of Life before any commercial/business use.

LINKING

Elixirs of Life Natural Skin Care has no responsibility and assumes no liability to unaffiliated sites to which it is linked to or from and do not imply any endorsement of such links.

LEGALITIES

Any contracts, services, terms & conditions, disputes regarding the website are governed by the laws of England and Wales and the jurisdiction of the English Courts.